Our journey to exceptional care
Our story: Inspired by experience
Jackie and Rachel, with a combined 25 years of experience in care, witnessed first hand the gaps in existing services. They envisioned a company that would not only meet but exceed expectations, ensuring every service user received the exceptional care they truly deserved. This vision led to the creation of "your care matters " built on a foundation of genuine compassion and a commitment to making a real difference in people's lives.
Discover the heart behind "your care matters to us" and learn about our commitment to providing truly personalised and compassionate care in Durham, United Kingdom.
Working together for personalised care
We believe that the best care comes from a collaborative approach. At "your care matters " we pride ourselves on working closely with families. This partnership ensures we are all "on the same page," enabling us to build a deep understanding of each individual's needs and preferences. Our goal is to provide truly person-centred care, where every decision is made with your loved one's well-being at its heart.
Our guiding principles
Every day, our team is guided by core beliefs that shape the exceptional care we provide:
- To promote the highest quality care and support.
- To show absolute compassion to all our service users and colleagues.
- To act with complete integrity and honesty at all times.
These values are at the heart of everything we do, ensuring your loved ones receive care that is respectful, dignified, and truly outstanding.
Meet the heart of our team
Jackie Thomas: owner and founder
As the passionate owner and founder of "your care matters " Jackie brings her extensive experience and unwavering dedication to every aspect of our service. Her vision for a truly client-centred care company drives our commitment to excellence.
Rachel Hepburn-Revell: our dedicated manager
Rachel, our dedicated manager, ensures that the day-to-day operations run smoothly and that our high standards of care are consistently met. Her leadership and compassionate approach are invaluable in supporting both our service users and our care team.
"your all amazing ladies who have changed our whole families lives, it is so reassuring to know we have an amazing team of staff going into mama and dads several times a day you are angels in disguise"
A Whitlam - A delighted family member