Your questions answered

At Your Care Matters  we believe in transparency and ensuring you have all the information you need to make informed decisions about your loved one's care. Below are some of the most frequently asked questions about our  care services in Durham.

Frequently asked questions

We are a care company different from the rest, going above and beyond to provide the best care possible for your loved ones. We work closely with families to get to know each individual personally, enabling us to provide the best person-centred care available.

What are the most common questions people ask you about your care services?
Do you cover my area? We are based in Esh Winning, so we cover Esh Winning and all of its surrounding areas. Please get in touch if you have any questions about availability in your area.

Are there any specific concerns or worries families often have before choosing a care provider, and how do you address them?
Sometimes, if they already have a care provider they are not entirely happy with, they can worry about employing a new company because they think it will be a lot of hassle. We aim to ensure that we do all the work and families have nothing to worry about.

What is the process for someone to begin receiving care from Your care matters
All you have to do is get in touch with one of our friendly team, and we will do the rest.

What makes Your Care Matters stand out from other care companies in Durham?
We believe one thing that makes us stand out is that 90% of our current service users have been recommended to us by word of mouth from people who know us personally. This means the world to us, as we know people trust in us and what we do.

Got more questions?

We're always here to help and provide peace of mind. If you have any further questions or would like to discuss your specific care needs, please don't hesitate to reach out to our dedicated team.